FAQ! Need Help?

We've got you covered! See our most Frequently Asked Questions below.

What if I need to Amend or Cancel my order?

If you need to make changes to your order or even cancel it altogether please contact us ASAP. We will always try to help out but please note that if orders are already made there will be brownies with no home so refunds/changes are not always possible. Email us with your order number as the subject at: orders@browniegod.com

How long do the brownies stay fresh for?

Our brownies are made without artificial preservatives so you get fireworks in your mouth with no nonsense. In the unlikely event that you don’t finish all your brownies, they keep for 7 days stored at room temperature for optimum taste. You may refrigerate them to keep up to 2 weeks or freeze them well wrapped for up to 1 month of deliciousness. We recommend leaving the brownies at room temperature for 3 hours before serving.

What size are your brownies?

- Brownie boxes are available in 4 sizes, box of 12, and 15 brownies. We also have 2 slabs available, 20 piece slab and 28 peice slab. - Each brownie measures 3.5cm (w) x 4.5cm (l) - The 20 piece slab measures 17cm (w) x 18cm (l) - The 28 piece slab measures 24cm (w) x 18cm (l) - Our serving suggestions are 1-2 pieces per person

Are there allergens in the brownies?

Our brownies may contain milk, eggs, soya, wheat (gluten), or nuts. All our products are made in an environment where nuts, peanuts, eggs, milk, soya, sesame and gluten are used. For this reason we cannot guarantee they are free from traces of these allergens.

Is gluten free an option?

Yes we do have guten-free options! Please be aware we do use gluten in our kitchen so there is a possibility of cross-contamination. Use the “Filter” function on here to see your options.

Are your brownies suitable for vegetarians?

Most of our brownies are! Check the allergens section of the brownie page to see if so.

What ingredients do you use?

Phenomenal brownies are made with only the best quality ingredients including free range eggs, full cream butter, Belguim chocolate from Callebaut chocolate, and all-natural fruits, and other flavourings. All additional ingredients are carefully sourced from specialist suppliers. We do not operate through the use of industrial machinery; all our brownies are made and topped by humans with a real beating heart.

Are your brownies halal?

Yes! All our brownies are halal. Our products including gelatine are certified halal (beef gelatine).

Can I order to arrive on a particular day?

Yes, you can order now and add a note on the cart page with the date e.g. “I need for the 8th October”. Please note it could arrive a bit earlier as the courier ships between 1-2 days.

Do you have vegan brownies?

Unfortunately we do not have vegan brownies available. We hope to reintroduce this soon.


If you'd like to talk brownies, discuss an order or anything else we'd love to hear from you. For contact information view here ✉️


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